top of page
certs and superbadges 12,22.png

Credentials & Skills

SALESFORCE CREDENTIALS

  • Salesforce Administrator Certification

  • Salesforce Platform App Builder Certification - currently completing

  • Trailhead Ranger status

  • Security Specialist Superbadge

  • Lightning Experience Reports & Dashboards Superbadge

  • Business Administration Specialist Superbadge

  • Admin Super Set Superbadge

  • User Authentication Settings Superbadge Unit

  • 118 badges on Trailhead

SALEFORCE SKILLS

  • Data & user management: duplicate management, user setup, profiles, roles, role hierarchies, groups, sharing rules, etc.

  • Security setup: org-wide defaults, MFA, SSO, user passwords, health check, etc.

  • Configuration: standard & custom objects, fields, and page layouts; record types, master-detail & lookup relationships, picklists, etc.

  • Automations: approval processes, validation rules, email-to-case, Flow, etc.

  • Analytics: formula fields, roll-up summaries, reports & dashboards, etc.

  • Salesforce Lightning apps and AppExchange

  • Mobile app configuration 

  • Import wizard & data loader

  • Sales Cloud, Service Cloud, and NPSP

RELATED SKILLS

  • User management: Organized presenters via the Cvent platform for state-level conferences

  • Data management: Maintain databases to track university program &  candidate progressions

  • Program development & management: Oversee a university's literacy program

  • Technological skills: Proficient with Microsoft Professional Suite (Word, PowerPoint, Excel, & Outlook), Zoom, Teams, Slack, Google tools, Qualtrics, Setmore, & multiple LMS platforms

  • Research & data analysis: Participated in numerous research projects; skilled with using data to drive decision-making

  • User training: Created and delivered 63 presentations at international, national, state, & local conferences

  • Writing skills: Authored 3 internationally-recognized professional books and 50 other publications (i.e., journal articles)

  • Editorial skills: Serve on 2 international editorial boards

bottom of page